✅ Top 5 Community Verified Fixes
- Clear browser cache & cookies (Fixes 40% of issues)
- Disable AdBlockers on labs.google sites
- Use Chrome Incognito mode
- Check if you are logged into multiple Google accounts
- Verify your region availability
Getting stuck? Pomelli is still in Beta, which means bugs are expected. Here are the official workarounds for the most common error codes.
Issue 1: "Access Denied" or Loop on Login
Symptoms: You click "Sign In", but it redirects you back to the home page or shows a 403 error.
The Fix: This usually happens when you are signed into a Workspace (business) account that hasn't enabled Early Access apps.
- Log out of all Google Accounts.
- Log back in with your personal (@gmail.com) account first.
- Retry accessing Pomelli.
Issue 2: "Pomelli is not available in your country"
Status: Currently only available in US, CA, AU, NZ.
Workaround: VPNs might work, but Google Labs has strict detection. The best verified method is to wait for the rollout or use a US-based collaborator account.
Issue 3: Generation Stuck at 99%
The Glitch: The loading bar freezes when generating images.
The Fix: This is a browser resource issue.
1. Turn off "Hardware Acceleration" in Chrome settings if you are on an older device.
2. Simply refresh the page—your previous prompt is usually saved in "History".
Issue 4: "Can't Analyze Website"
If Pomelli fails to read your URL, your site might be blocking bots.
- Check your `robots.txt` file.
- Ensure you don't have a "Coming Soon" password page active.
- Manual Override: You can skip the scan and upload your logo/hex codes manually in the dashboard settings.